CJ Desai
Chief Product Officer
Rowan Trollope
Chief Executive Officer
Automation is a vital component in the future of customer service. But knowing how to leverage it with the latest workflow technology to create the seamless customer experience that consumers expect and the efficiencies that customer experience leaders need is a whole other story.
Join our live executive fireside chat as Five9 CEO, Rowan Trollope, and ServiceNow Chief Product Officer, CJ Desai, discuss how automation is changing the customer service landscape and how you should digitalize your workflows to deliver meaningful business value.
Key topics CJ and Rowan will discuss include:
- How automation and digital workflows are transforming the future of customer service.
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How intelligent automation can help you optimize workflows, improve the agent experience and reimagine the contact center.
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How machine intelligence can help you shift customer service from reactive to proactive.
