Erin Wilson
Director, Technical Marketing
Matt Neimeier
Solution Consultant
7 out of 10 consumers expect companies to know their history regardless of the method of communication. However, 8 out of 10 will stop doing business with a brand after just one bad customer experience. It has never been more crucial to keep up with customer expectations, create personalized experiences and make sure your customers feel known and valued.
Five9 CRM adapters provide your agents instant access to your customers' information and history, allowing them to engage with the customer in a personalized and efficient way. Five9 offers pre-built integrations with leading CRM solutions creating a powerful combination of contact center capabilities and CRM data that maximizes your existing investments, increases agent productivity, enhances the customer experience, and gives your organization a competitive advantage.
In this webinar we will demonstrate how Five9 operates within Salesforce, ServiceNow, Microsoft, Oracle and Zendesk. Have a custom CRM? No problem Five9 APIs enable you to integrate with your homegrown systems and still create a seamless experience.
So, what can you expect to get from integrating Five9 and your CRM:
- Agents get a “single pane of glass” to access customer information and history
- Calls are automatically logged after each interaction to ensure complete history
- Your customers get the same personalized experience across voice (inbound/outbound), messaging (chat, SMS, social), and email.
