Max Ball
Principal Analyst, Forrester
Elizabeth Preston
Senior Consultant, Forrester
Erin Wilson
Director, Technical Marketing, Five9
With the pandemic receding, inflation on the rise, and a possible recession looming, now more than ever it is critical to look for ways to optimize spend and ensure a high ROI. One way to do this for the contact center is by moving to the cloud and investing in AI and automation.
To help companies as they navigate this journey, Five9 commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) Study and examine the potential ROI enterprises could experience by deploying Five9’s enterprise-ready cloud platform.
Come and join Five9 Director of Technical Marketing Erin Wilson and guest speakers Max Ball and Elizabeth Preston from Forrester as they discuss the findings of the TEI study. Erin will also discuss how moving to the cloud with Five9 could help ensure your business is set up for success in the short term and the long run.
Check out this webinar to learn how Five9 can help you:
- Reduce average call handle time by streamlining access to real-time data
- Avoid downtime with better system reliability
- Improve operational flexibility by enabling remote work
