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The Blueprint Ep 4: Defining and Measuring Success in the Contact Center

Webinar

On-Demand Webinar

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Colby Clark

Colby Clark

Manager, Solution Consulting, Five9
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Michael Quinn

Michael Quinn

Senior Director, Technical Account Management, Five9

Join us for a webinar on mastering reporting and analytics for success in customer interactions. Discover how to turn customer data into actionable insights and drive positive outcomes. Gain valuable strategies for effective reporting, understanding diverse needs and success metrics, and aligning goals for optimal results. Learn how Five9's reporting and analytics tools can empower your business.

During this interactive session, we will delve into the critical concept of owning your outcomes and how it can drive success in the contact center. We will discuss real-life examples and practical strategies to help you shift your focus from processes to results, enabling you to achieve better outcomes for your organization.

Join this webinar to learn: 

  • The impact of outcome-oriented thinking
  • How to define success criteria based on stakeholder perspectives
  • Benefits of moving beyond traditional reporting to gain valuable insight
  • The importance of leveraging data and analytics to drive innovation and improvement


On-Demand Webinar