Marketing Manager, Five9
Senior Enterprise Solution Consultant, Five9
Generative AI tools such as GPT-3 offer immense opportunities to transform the contact center landscape. At Five9, we are at the forefront of leveraging this powerful AI technology to enhance our Agent Assist solution.
Join our webinar, where we showcase the new Agent Assist AI Summary feature powered by GPT from Open AI. With this out-of-the-box feature, contact centers can generate a comprehensive call summary within seconds without any AI training, tuning, or maintenance. It helps to drastically reduce the time agents spend on post-call activities.
In this webinar, you will also see other features that empower agents to perform better and focus on customers:
- Real-time Coaching Cards to provide guidance and automatic reminders at every step
- AI Checklist for increasing compliance, script adherence, quality scores, and upsell rates
- Real-time transcription to free up agents from notetaking