Episode 0: A Blueprint for the Contact Center of the Future

Building the ideal contact center for your business can be a daunting task, but at Five9, we are a team of experts in this field. One expert even wrote a book about it!   

Join Colby Clark as he interviews Blueprint for the Contact Center of the Future author, Erin Wilson, and learn why you shouldn’t rush into a contact center buying decision – or do it alone. 

Additionally, you’ll learn: 

• The critical role IT plays in the purchasing process  
• How to best leverage your technical resources during the buying process  
• From foundation to decorator to dinner party, 15 dimensions of building your contact center dream home  

Webinar attendees will receive a complimentary copy of Blueprint for the Contact Center of the Future book by Erin Wilson.  

Unable to attend the webinar live but still want to catch up on the content? No problem! By registering, you'll receive access to the recording of the webinar once it has concluded