Manager of Contact Center Technologies, Arkansas Blue Cross Blue Shield
Manager of Demand Gen Marketing, Five9
Join us for this customer success story webinar where we sit down with Jason Henry, the Manager of Contact Center Technologies at Arkansas Blue Cross Blue Shield and discuss the adoption of Five9's solutions in their contact center.
Before Five9, Arkansas Blue Cross Blue Shield was struggling with reporting capabilities and identifying pain points within their IVR which was hurting their patient and member experiences.
Join the webinar to learn how Arkansas Blue Cross Blue Shield:
- Implemented IVA, IVR, Queue Callback, Live Chat, Automated Call Summary, and Chatbot.
- Utilizes their Technical Account Manager (TAM) from Five9 for ongoing support.
- Employs their Salesforce integration for a seamless customer and agent experience.