Image
![Dan Miller](/sites/default/files/styles/responsive_max/public/2023-08/Screen%20Shot%202023-08-28%20at%2012.07.16%20PM.png.webp?itok=KryYXOp6)
Dan Miller
Lead Analyst & Founder, Opus Research
Image
![Matt Smallman](/sites/default/files/styles/responsive_max/public/2023-08/Screen%20Shot%202023-08-28%20at%2012.07.38%20PM.png.webp?itok=jIKA8Vf2)
Matt Smallman
Founder, SymNex Consulting
Image
![Richard Dumas](/sites/default/files/styles/responsive_max/public/2023-08/Screen%20Shot%202023-08-28%20at%2012.07.29%20PM.png.webp?itok=air8yqkv)
Richard Dumas
VP AI Product Strategy, Five9
Join us for an enlightening webinar that delves into the crucial balance between security and customer experience in the realm of self-service. Throughout this event, we will dissect the prevalent challenges facing organizations today and introduce you to the game-changing capabilities of Voice Biometrics.
In this webinar, you'll:
- Explore the authentication predicament: Dive into the rising tide of fraud and identity theft cases, uncovering the financial ramifications and reputational risks they pose.
- Learn about the strain on contact centers due to heightened volume and the gaps in authentication.
- Explore how Voice Biometrics revolutionizes the contact center landscape. Customers benefit from quicker, hassle-free interactions, while agents enjoy streamlined processes.