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Alex Ducamp
Enterprise Solution Consultant - AI and Automation, Five9
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Richard Dumas
VP, AI Product Management GTM, Five9
Join us on June 27th at 12 p.m. PT for an exclusive webinar featuring Five9 experts as we delve into the critical role of digital self-service in today's customer-centric landscape. In a world where customers increasingly prefer digital channels, chatbots have emerged as a key player in providing seamless customer experiences and meeting modern expectations.
Despite the growing preference for self-service options, only 15% of customers have confidence in modern tools like chatbots. Building trust in these channels is crucial for improving efficiencies and deflecting mundane tasks. Source.
Our webinar will explore strategies to enhance customer trust in digital self-service tools, reduce customer effort and enhance engagement. Discover how Five9 Digital Virtual Agents, powered by Conversational and Generative AI, deliver natural, personalized self-service experiences across web chat, SMS, and social messaging channels.
Learn about the benefits and solutions Digital IVA offers including:
- Give customers digital options for intelligent self-service
- Provide a richer self-service experience with attachments and rich controls
- Use common workflows across messaging channels (chat, SMS, social)
- Reduce agent workload and increase engagement by automating simpler, common interactions
