Five9 IVA in Action: Appointment Scheduling
One way you can use Five9 IVA in a healthcare environment is to handle common requests like appointment scheduling. While you can’t use an IVA to handle every request, using a virtual assistant for frequent tasks can help reduce the workload of your front-line staff.
Deploy virtual agents to achieve benefits including:
- Lower average handle time per call
- More agent time to handle more complex requests
- The ability to manage more calls per day without increasing headcount
- Improved agent engagement