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Five9 IVA in Action: Appointment Scheduling

automated_appointment_scheduling

One way you can use Five9 IVA in a healthcare environment is to handle common requests like appointment scheduling. While you can’t use an IVA to handle every request, using a virtual assistant for frequent tasks can help reduce the workload of your front-line staff.

Deploy virtual agents to achieve benefits including:

  • Lower average handle time per call
  • More agent time to handle more complex requests
  • The ability to manage more calls per day without increasing headcount
  • Improved agent engagement

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