With Five9 Gamification, it is easier than ever for contact centers to reinforce learning and motivate agent performance.
Use gamification to optimize contact center operations
One Platform for a Seamless Experience
You need good data to make good decisions but some people need a little more to challenge them to change their behavior. Five9 Gamification provides a variety of reward systems to motive agent behavior.
It creates an environment for agents to see the big picture and shake off moment by moment setbacks to achieve something greater.
Agents can compete in a variety of ways to win both virtual and real-life prizes. Measuring systems include virtual coins, experience points, and badges. Agents get an avatar which can be customized and added to with virtual purchases.