Five9 Proactive Notification
Customers overwhelmingly want to be contacted proactively for customer service matters, but contact centers often face challenges automating notifications as crucial information is frequently siloed in disparate systems that are not linked to outbound communication channels.
Five9 Proactive Notification, powered by Five9 Workflow Automation, automates omnichannel outbound communication to help your business create exceptional customer experiences.
Read this data sheet to learn:
- How using Five9 Proactive Notification can reduce call volumes, lower operating costs, and increase customer retention.
- How the process flow works and how it helps your business engaging proactively with customers when events happen
- The features and benefits of Five9 Proactive Notification