Meeting Employee Expectations

Contact centers can’t afford to ignore rising employee expectations. Employees are no longer satisfied with the status quo. They want careers that are engaging, less stressful, and offer more opportunities for advancement.

So how can contact center meet this challenge? Contact centers can start by focusing on investing in their employees – from their first day on the job and when they’re promoted. 

This eBook outlines:
•    The challenge of rising employee expectations
•    How technology can help 
•    How AI promotes new jobs in the contact center
•    Five9 customers who exceed employee expectations