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Getting Started with Natural Language Intelligent Virtual Agents

Natural lang

Intelligent virtual agents (IVAs) that leverage natural language technology can effectively handle routine contact center tasks while delivering more conversational self-service to customers. The entire experience requires less effort, which research has shown can have a major impact on customer loyalty. This eBook describes the many other benefits of natural language IVAs and provides a framework for realizing those results in your own contact center.

You’ll learn:

  • How easy it is to deploy your first natural language IVA applications
  • How to use those initial applications as a foundation for additional applications that will add value over time
  • Insights about IVA application design and development gleaned from the experience of Five9 experts

eBook: How to Deliver Exceptional, Digital-First Omnichannel Experiences in the Cloud