Skip to main content

Power Public Self-Service with AI


The public counts on government agencies for critical information and services to manage their health, safety, and livelihood. Five9 Intelligent Virtual Agent delivers AI-powered self-service for more convenient and cost-effective public support.

Five9 IVA can tap into powerful natural language processing to enable conversational assistance with municipal services, community resources, public safety, utilities, and more without tying up resources and phone lines.

Use cases include:

  • Empowering people to make secure payments, 24x7 via voice, chat, and SMS.
  • Automating the process of filing for unemployment insurance.
  • Automating outbound phone messaging campaigns, such as for emergency notifications or jury duty reminders.
  • Providing multilingual self-service support via speech and text-messaging platforms.