2025 Forrester TEI Study: ROI of Five9 AI CX

Curious what kind of business results AI-powered CX can really deliver?

See key results from Forrester’s 2025 TEI study of the Five9 Intelligent CX Platform. The power of more impact reported by real customers.

Customers gained:

213% ROI over three years with payback in less than six months
20% improvement in agent productivity and efficiency
$3.8 million over three years from retiring legacy systems, consolidating platforms, and increasing agent efficiencies