5 Signs it’s Time to Upgrade Your IVR to an IVA
If you’re still using IVR technology that was developed 30 years ago, you’re likely no longer providing the level of self-service that customers expect. You’re also missing out on opportunities to increase your automation rates and reduce service costs.
Check out our infographic for five signs it’s time to upgrade from IVR to AI-powered intelligent virtual agents (IVAs).
Learn how IVAs solve key challenges in your contact center including:
- Call abandonment
- Call containment
- Agent turnover
- Scaling for unexpected spikes in service demand