Self-Service Made Easy With Intelligent Virtual Agents
Most customers prefer self-service when they need support. Give them immediate answers and quick service with intelligent virtual agents (IVAs) that can provide a more human customer service experience while making a positive impact on your bottom line.
Here's a sneak peek from this infographic:
- 81% of all customers attempt to take care of issues themselves before reaching out to a live representative
- 85% of customer interactions will start with self-service by 2022
- Businesses report a reduction of up to 70% in call, chat, and/or email inquiries after implementing an IVA