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Closing the CX Metrics Gap: Infographic

Infographic: Closing the CX Metrics Gap
Closing the metrics gap means not only identifying the right metrics to measure success but committing to an end-to-end CX metrics strategy for voice of customer and agent performance. 
 
Nearly three-quarters of organizations suffer from a CX metrics gap: 
  • 37.6% gather feedback — but do nothing with it  
  • 36.2% gather feedback and analyze the data — but don’t act on the information 
This leads to: 
  • Missed opportunities 
  • Wasted resources gathering unused data 
  • Potential damage to customer relationships 
CX metrics are nothing without a firm strategy wrapped around them. Let Five9 help you develop that strategy.

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