How to Stay Ahead in CX: 5 Predictions for the Future of Contact Center
As we near the end of 2021, it is even more evident that change is truly the only constant. Consumer expectations continue to rise, and the way they interact with your business is continually evolving. Whether you are adding new engagement channels or exploring hybrid experiences it is crucial to stay ahead of the curve as we head into 2022.
Join us for our third annual fireside chat with Rowan Trollope, CEO of Five9 and passionate CX advocate, and industry analyst and all-around contact center and CX guru Sheila McGee-Smith as they look ahead and reveal the five major contact center predictions that will help you reimagine your CX and realize results in 2022 and beyond.
In this webinar, Rowan and Sheila will discuss:
- Their previous predictions for 2021, which held up and which fell flat
- The evolution of digital channels, AI, Automation, and Analytics and their impact in 2022
- What is a digital workforce and why is it a necessity in this rapidly changing marketplace?