How to change your Service Strategy to become Digital-First
Today’s digital technologies, unprecedented access to data and shifting consumer behavior requires looking at service differently. It means designing experiences to be predictive, customer centric and extremely simple, as opposed by the today’s prevalent reactive, contact-center centric and complex service processes.
Led by Paul Greenberg (CRM Industry Analyst), this roundtable webinar will walk you through self-service strategies, process automation, and advanced conversational AI capabilities to help you make every customer interaction matter while allowing service to become a major source of revenue generation.
In this webinar, attendees will learn how to:
• Supercharge digital self-service with best-in-class knowledge and decision automation.
• Automate digital service processes throughout the customer journey.
• Drive intuitive digital experiences with conversational AI.
• Optimize cost savings goals and generate service revenue while improving customer experience.
Change your service strategy to become digital-first by making every customer interaction matter across digital, self-service and assisted channels while growing service revenue and optimizing cost savings.