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CX Bracket Challenge Results Revealed: What Are the Top Priorities of CX Leaders?


It’s the #1 question of our times: How can a contact center operation run more efficiently while delivering the experience that customers and employees demand? 

The contact center industry is in major transition. The pandemic changed customer and employee expectations, and now, contact centers face pressures caused by a looming recession and higher costs. 

The Five9 CX Bracket Challenge sought to crowdsource this important question with a tournament. The game, modeled after the NCAA basketball postseason, is a tournament of contact center priorities played by contact center professionals. Listen to our expert panel as they review the results. 

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