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Is AI Really Necessary?


The public accepts AI – evidenced by the adoption of Siri, Amazon Alexa, and Google Home. Which begs the question: Why isn't AI more prevalent inside the contact center? 

Join this webinar to hear Five9 EVP of Product Callan Schebella and Five9 Director of Technical Marketing Erin Wilson discuss how far AI technology has progressed and learn what is in store for the future of AI. 

Don’t miss the engaging discussion on topics such as:  

  • How the role of the agent is becoming more valuable due to AI   
  • The most common mistakes companies make when implementing AI  
  • What questions you should ask before implementing AI  

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