What’s Changing in Contact Centers — and What’s Not

Uncover internationally sourced data to guide smart decision making. Five9 partnered with Zogby Analytics to survey call center trends across regions and industries. Harness strategic data to elevate customer experience and adapt your business.

• 94% of respondents agree that AI can enhance customer self-service. 

• 91% report a moderate to substantial increase in non-voice interactions. 

• 90% plan to devote more resources to agent/employee experience and engagement.