Opus Research: Intelligent Authentication in Contact Centers

Contact centers continue to attract fraudsters due to rising call complexity and duration. Striking a balance between customer convenience, agent efficiency, and security remains challenging. Opus Research's whitepaper explores the transition to the era of Intelligent Authentication. Discover how voice biometrics solutions can address these challenges effectively and enable contact centers to:

• Increase automation while minimizing agent load and effort
• Facilitate fraud detection and prevention
• Reduce handle time for agent efficiency
• Increase overall customer satisfaction