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Contact Center Training

Improve Agent Efficiency With Contact Center Training

Agent training is key to success of every contact center. Training each one can be time consuming and cost intensive. What is the most efficient way to handle this very important task?


Let Five9 prepare your agents and give them with right tools from the start. Five9 University provides state-of-the-art online training modules. We cover every capability of your cloud contact center solutions. Each module is customized for all role-based applications —  Agents, Administrators, Supervisors, and Reporting. Each section reviews all best practices and essential features for your operation and gives your agents the information they need to be Five9 Certified.


Five9 Certification is a simple process with 3 steps:

  • Select a certification track
  • Review the online training materials
  • Take the online exam for certification

With Five9 University, your contact center training will optimize manager and agent skills, at the lowest possible cost. Learn more by talking to an expert. Click on "Get Info" or call us at 1-800-553-8159 and leave the training to us.

Talk to a Five9 expert or get a quote

Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

Smart Dialer

The Five9 dialer predicts when agents will be available and optimizes automatically to have new customers on the phone ready for them. This reduces time wasted on dialing and waiting for no-answers.

On-Screen Caller Info

Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.

Intelligent Routing

The Five9 software routes calls to the right agent. Customers can be routed based on IVR selections, customer history, agent availability, and more. Routing can be changed at a click.

Call 1-800-553-8159 for More Information