Agent training is key to success of every contact center. Training each one can be time consuming and cost intensive. What is the most efficient way to handle this very important task?
Let Five9 prepare your agents and give them with right tools from the start. Five9 University provides state-of-the-art online training modules. We cover every capability of your cloud contact center solutions. Each module is customized for all role-based applications — Agents, Administrators, Supervisors, and Reporting. Each section reviews all best practices and essential features for your operation and gives your agents the information they need to be Five9 Certified.
Five9 Certification is a simple process with 3 steps:
With Five9 University, your contact center training will optimize manager and agent skills, at the lowest possible cost. Learn more. View our data sheet, then call us at 1-800-553-8159 and leave the training to us.