Five9 Enterprise Quality Management Data Sheet
Use Five9 Enterprise Quality Management to evaluate, score, and train your agents. Record events across channels to help improve agent performance and enhance customer satisfaction. Supervisors can monitor live calls and multiple agent screens to identify agents who may need assistance, then intervene as needed to further enhance overall customer experience.
Read this data sheet to learn how you can:
Score customer interactions and reduce risk
Provide coaching for your remote agents
Give agents a voice in the evaluation process