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Five9 AI Insights

CX insights powered by Generative AI for business leaders.

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Unlock Insights Hidden in Your Conversation Data

Today, organizations need a comprehensive CX insights solution that goes beyond operational data, empowering leaders to drive change and better serve customers.

Five9 AI Insights makes it easy for businesses to understand key contact center and call center insights into why customers contact them, how effectively customer issues are being resolved, and where they can proactively automate parts of the customer experience, all informed by contact center AI research. Powered by the advanced capabilities of OpenAI GPT models, artificial intelligence insights enable leaders to make data-driven decisions, optimize operations, and enhance the customer experience.

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Harness Actionable Business Insights Easier and Faster

Contact Analysis

Understand why customers are reaching out and make data-driven decisions on how to prioritize future contacts based on their significance and impact.

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Conversation Insights

Gain insight into how effectively customer issues are being addressed and how satisfied customers are, enabling you to quickly identify trends and areas of growth.

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Automation Opportunities

Uncover valuable customer experience data that surfaces recurring topics and potential FAQs for self-service automation.

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Improve Your CX Using Real-Time Insights and Emerging Conversation Trends

  • Out-of-the-Box Dashboards

    Get immediate visibility into conversation data and core contact center metrics to better understand customer trends without any up-front or ongoing configuration.

  • Easily Defined AI

    Seamlessly analyze customer interactions based on pre-defined criteria, then group them based on topic and customer experience trends.

  • Automatically Notify Managers

    Easily set notifications for managers when there’s a new trend and enable them to quickly drill down into individual customer interaction recordings, transcripts, and topics.

  • No-Code Administrative Experience

    With just a few clicks, gain AI-powered knowledge without time-consuming model training, setup, or administration.

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72% of CX executives stating that they expect generative AI to have a major impact on contact center operations

Resources To Help You Get Started

Data Sheet

Five9 AI Insights

Learn how Five9 AI Insights empowers your CX team leaders to make data-driven decisions with generative AI.

White Paper

CCW AI White Paper

Discover how the evolution of AI is helping CX teams unlock the true potential of conversation insights.


Five9 AI Insights Interactive Demo

Explore an example of how AI Insights will surface actionable data to your contact centers.

We’ll help you find the right strategy and products for your evolving business.

Chat with an Expert
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Use real-time data collected from your customers to provide actionable insights for your agents and business.

Explore all our solutions

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Customer Experience

Connect to customers and solve their problems the first time.

Customer Experience

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Agent Empowerment

Empower your agents so they can focus on delivering a more human experience.

Agent Empowerment

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Manage your agents with empathy while delivering impact to the business.

Business Agility