Five9 Intelligent Virtual Agent
Customers today want quick and easy solutions to their problems. Five9 Intelligent Virtual Agent (IVA) leverages the latest AI technologies (natural language processing, sentiment analysis, speech recognition, text-to-speech) to deliver intuitive, effective call resolution without a live agent. With Five9 IVA, businesses can achieve a remarkably fast return on investment with smart automation.
Read the data sheet to learn how you can:
- Reduce average customer wait times during busy hours
- Allow customers to self-serve and get quick answers to FAQs
- Deflect calls from live agents and only escalate complex issues and hard-to-solve questions
- Use the Task Library of pre-built IVA application templates to build common tasks on the fly
- Easily build, manage, and deploy IVAs with the Five9 Inference Studio 7 no-code/low-code platform
