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Unify Five9 and Salesforce Service Cloud Voice BYOT

Leverage core telephony controls blended seamlessly within the Salesforce Omni-Channel widget to empower an intelligent agent and customer service experience. Reduce the learning curve and empower agents to focus on customers rather than the technology.

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Integrated Agent Desktop

Seamlessly integrated into your Salesforce Service Cloud platform, the Five9 solution provides agents with powerful call controls for inbound, outbound, and blended calls, as well as campaigns, in a single environment.


Engaging Self-Service

Deliver intuitive answers to frequently asked questions and solve routine customer needs to free up live agents for more complex calls, empowering them to provide value where it’s needed most.


Powerful Outbound Dialer

Help improve sales performance and boost agent productivity with support for multiple outbound dialer capabilities, including predictive, power, progressive, and TCPA manual-touch mode.

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Data Sheet

Five9 for Service Cloud Voice BYOT

Combines the power of Five9 telephony seamlessly within the Salesforce Omni-channel widget to provide a single, intuitive user interface to capture every customer interaction.


Why Integrate Salesforce and Your Contact Center

Integrating Salesforce and Five9 empowers you to deliver a more human customer experience though a single-pane customer service and sales platform.


Increase Business Agility with Cloud CRM Integrations

Customer loyalty and revenue are at stake more than ever when interacting with your customer service organization.