What is AI in Customer Service?

AI in customer service refers to the use of artificial intelligence technologies — like virtual agents, chatbots, and real-time agent assist tools — to handle, enhance, or automate customer interactions. It helps businesses deliver faster, more personalized support across channels while easing the burden on human agents. By analyzing data and understanding intent, AI customer service solutions enable brands to resolve issues, anticipate needs, and elevate the overall customer experience efficiently.