What Is Compliance?
Compliance is conforming with regulations and protocols that are mandated by a governing authority, such as a government agency, regulatory body, or a business’s own policies. Companies with call centers can be in or out of compliance, depending on the degree to which they adhere to the regulation.
How Is Compliance Measured?
Call centers or contact centers are required to measure compliance.
Audits of records and data, such as logs and call transcripts, are used to evaluate compliance
Finance, healthcare, transportation, and government are more highly regulated
Most regulatory bodies impute fines or penalties for compliance failure
Noncompliant security and privacy regulations increase risk for cyberattacks