Five9 Surveys Consumers to Define and Track How Digital Transformation Enhances the Customer Experience
Evolving consumer preferences for interacting with businesses for customer service means that what was acceptable 10 years ago, five years ago, or even two years ago, is not adequate today. Identifying and recognizing these preferences is critical for organizations as they compete in our increasingly digital world. To help businesses better understand the current state of customer service, Five9 partnered with Zogby Analytics to survey consumers about the State of Customer Service and Support. Now in its third year, the Customer Service Index provides data and insights to help businesses better meet their customers' changing needs and expectations.
These insights will:
- Create a yearly index that tracks the behavior of consumers
- Help navigate the rapid digitization of businesses
- Highlight the views of customer service and engagement
Want to know what your customers are saying?
Download the Five9 Customer Service Index 2019 to learn more about today’s digital consumers and their expectations of customer service and quality.
Watch our recent webinar on Wednesday September 18th at 02.30PM PST, with recognized industry analyst Blair Pleasant for a deep dive into the survey results and how you can use this data to improve customer service throughout your contact center.