Five9 Surveys Consumers to Define and Track How Digital Transformation Enhances the Customer Experience
In today’s marketplace, the rapid evolution to digitization is changing the way businesses and consumers interact. Five9 commissioned polling firm, Zogby Analytics, to survey consumers about their attitudes and insights on customer engagement.
These insights will:
- Create a yearly index that tracks the behavior of consumers
- Help navigate the rapid digitization of businesses
- Highlight the views of customer service and engagement
Want to know what your customers are saying?
Download the Five9 Customer Service Index 2018 to learn more about today’s digital consumers and their expectations of customer service and quality.
Watch our recent webinar on Tuesday December 4th at 11.00AM PST, with recognized industry analyst Blair Pleasant for a deep dive into the survey results and how you can use this data to improve customer service throughout your contact center.