Connect Managed Services

Connect combines global contact centre and customer experience (CX) expertise, deep domain knowledge, and unparalleled industry skills to make the complex, simple.

Since 1990, we have leveraged our vendor-independent managed services approach to digitally transform how organisations communicate, both internally and externally.

We specialise in combining the most relevant technologies and services from leading vendors and platform providers to create opti-channel engagement solutions, orchestrating frictionless experiences and simplifying complex communication challenges.

Acclaimed partner

As an established and award-winning Five9 partner, we offer exceptional capabilities in extracting unparalleled value from data and AI, paving the way for deeply connected, personalised end-to-end customer and agent experiences.

Our collaborative ecosystem ensures seamless data sharing, advanced analytics, and workflow automation, ultimately positioning Connect as the preferred technology partner for organisations seeking to drive innovation and create truly frictionless customer journeys.

Connect stands out for our proven track record, implementing solutions that consistently earn industry accolades, showcasing our commitment to excellence and innovation.

With a footprint in key markets such as the United Kingdom, South Africa, India and USA, we bring global expertise to organisations seeking transformative solutions.

Continuous improvement

Connect360 is Connect’s dynamic and comprehensive suite of services that prioritises customer outcomes and fosters collaboration. Connect360 gives you access to our full range of specialist advisory, technical, support and service expertise, coupled with insights and recommendations to analyse, design, build and run your Five9 solution.

Connect with us

Contact us (can we link this to https://www.weconnect.tech/contact-us/) to discuss our capabilities.