Contact Center Software Integration:
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Leverage Current Systems by Integrating Five9
You’ve made significant investments in multiple tools and applications, and that’s why Five9 offers powerful integration features to help you get the most out of these systems. Five9 has hundreds of integrations, years of domain expertise, and vast experience in cloud application integration. With one of the largest professional services teams in the industry, Five9 has an implementation team that can be central to the successful deployment of your unique integrations.
Based on studies conducted by the Aberdeen Group (Source)
CRM Integration
Five9 has prepackaged integrations for Salesforce, Microsoft, Oracle, Zendesk, ServiceNow, NetSuite, and Velocify. Agents can use the CRM application they’re familiar with while working in the Five9 environment.
UC Integration
Unified Communication (UC) modernizes contact centers by delivering powerful collaboration features to the Agent Desktop. Agents can check availability and quickly connect with knowledge workers for assistance.
Cloud APIs
Cloud APIs enable advanced, customized integrations between the Five9 solution and your enterprise software and proprietary applications.
Datasheet: Application Integration
Find out about Five9’s advanced integration solutions, no coding required. Implementation is easy, configuration is a breeze, and data access is instantaneous. See how Five9 takes the complexity out of running a contact center.
Download DatasheetContact Center Software Integration Features
CTI Web Services API
Configuration Web Services API
Reporting Web Services API
Statistics Web Services API
Web Connectors
Built-In Customizability
Proactive Productivity Tools
Built-In CRM Integration with Salesforce
Built-In CRM Integration with Oracle Service Cloud
Built-In CRM Integration with NetSuite
Built-In CRM Integration with Zendesk
Built-In CRM Integration with Microsoft Dynamics
NetSuite: Find Out How Five9’s Integration Capabilities Set the Foundation for Growth
Cloud computing leader NetSuite struggled with a lack of integration with other tools as well as poor scalability. By switching to Five9, they were able to seamlessly integrate their contact centers and CRM for advanced capabilities in case management, reporting, and forecasting.
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Boost Productivity with Five9
Stop wasting time on manual dialing and managing leads. Five9 Outbound Contact Center automates lead and campaign management, so you can create an automated marketing and sales funnel that achieves your outbound goals.
Prospecting
Predictive dialing connects agents only to live prospects, maximizing calling efficiency.
Qualifying
Use list priorities and ratios, so your agents can focus on their most qualified leads.
Nurturing
Automate agent callbacks using the Disposition Timer and redial feature.
Converting
Leverage workflow rules with time-of-day triggers to manage agents and campaigns.
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