Five9 Contact Center & CTI Software Integration: Maximize Your Integration
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Leverage Current Systems by Integrating Five9
You’ve made significant investments in multiple tools and applications, and that’s why Five9 offers powerful integration features to help you get the most out of these systems. Five9 has hundreds of integrations, years of domain expertise, and vast experience in cloud application integration. With one of the largest professional services teams in the industry, Five9 has an implementation team that can be central to the successful deployment of your unique integrations.
Based on studies conducted by the Aberdeen Group (Source)
CRM Integration
Five9 has prepackaged integrations for Salesforce, ServiceNow, Microsoft, Oracle, Zendesk, NetSuite, and Velocify. Agents can use the CRM application they’re familiar with while working in the Five9 environment.
UC Integration
Unified Communication (UC) modernizes contact centers by delivering powerful collaboration features to the Agent Desktop. Agents can check availability and quickly connect with knowledge workers for assistance.
Cloud APIs
Cloud APIs enable advanced, customized integrations between the Five9 solution and your enterprise software and proprietary applications.
Datasheet: Application Integration
Find out about Five9’s advanced integration solutions, no coding required. Implementation is easy, configuration is a breeze, and data access is instantaneous. See how Five9 takes the complexity out of running a contact center.
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Contact Center Software Integration Features
CTI Web Services API
Configuration Web Services API
Reporting Web Services API
Statistics Web Services API
Web Connectors
Built-In Customizability
Proactive Productivity Tools
Embedded Agent Interface
Built-In Integration with Salesforce
Built-In Integration with ServiceNow
Built-In Integration with Microsoft Dynamics
Built-In Integration with Oracle Service Cloud
Built-In Integration with Zendesk
Salesforce: Find Out How Five9’s Integration Helped CARFAX Improve Their Customer and Agent Experience
With an aging on-premises contact center solution that impeded their ability to deliver a great customer experience, CARFAX needed a new approach for their sales and service operations.
Take a look at their success story and how integrating Salesforce with Five9 helped the company speed up agent work flows, cut the average time-to-answer to below 12 seconds and improve their customer experience scores.
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