Leverage Current Systems by Integrating Five9
You’ve made significant investments in multiple tools and applications, and that’s why Five9 offers powerful integration features to help you get the most out of these systems. Five9 has hundreds of integrations, years of domain expertise, and vast experience in cloud application integration. With one of the largest professional services teams in the industry, Five9 has an implementation team that can be central to the successful deployment of your unique integrations.
Based on studies conducted by the Aberdeen Group (Source)
Five9 has prepackaged integrations for Salesforce, ServiceNow, Microsoft, Oracle, Zendesk, NetSuite, and Velocify. Agents can use the CRM application they’re familiar with while working in the Five9 environment.
Unified Communication (UC) modernizes contact centers by delivering powerful collaboration features to the Agent Desktop. Agents can check availability and quickly connect with knowledge workers for assistance.
Cloud APIs enable advanced, customized integrations between the Five9 solution and your enterprise software and proprietary applications.
Contact Center Software Integration Features
CTI Web Services API
Configuration Web Services API
Reporting Web Services API
Statistics Web Services API
Proactive Productivity Tools
Embedded Agent Interface
Built-In Integration with Salesforce
Built-In Integration with ServiceNow
Built-In Integration with Microsoft Dynamics
Built-In Integration with Oracle Service Cloud
Built-In Integration with Zendesk
Cloud computing leader NetSuite struggled with a lack of integration with other tools as well as poor scalability. By switching to Five9, they were able to seamlessly integrate their contact centers and CRM for advanced capabilities in case management, reporting, and forecasting.Get Case Study
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Boost Productivity with Five9
Stop wasting time on manual dialing and managing leads. Five9 Outbound Contact Center automates lead and campaign management, so you can create an automated marketing and sales funnel that achieves your outbound goals.
Predictive dialing connects agents only to live prospects, maximizing calling efficiency.
Use list priorities and ratios, so your agents can focus on their most qualified leads.
Automate agent callbacks using the Disposition Timer and redial feature.
Leverage workflow rules with time-of-day triggers to manage agents and campaigns.
Why Choose Five9
Monthly or annual pricing with no long-term contracts.
Powerful, scalable, and secure cloud solutions.
Recognized by Gartner as a leader in Contact Centers.
Integrate with all the leading CRM packages.
All you need is a computer, a headset, and Internet.
Call 1-800-553-8159 for More Information