CRM Integration:
Microsoft Dynamics 365

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Five9 Cloud Contact Center for Microsoft Dynamics 365

The Five9 integration to Microsoft Dynamics 365 helps you empower your employees, engage customers, and optimize operations.  It provides agents with intelligent call controls for inbound, outbound, and blended calls in a single environment.

Five9 enriches the agent experience by integrating its solutions into the Microsoft Dynamics 365 desktop, taking agent productivity to new heights. Five9 empowers agents with valuable information and rich customer context to improve the customer experience.

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Data-Rich Screen Pops

Match inbound and outbound customer information and provide “screen pops,” by opening corresponding Dynamics 365 records. Agents see important customer data prior to accepting the interaction.

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Powerful Call Routing

Effectively prioritize and route calls and voicemails to the right agent at the right time. Provide inbound callers with IVR self-service applications.

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Rich administrative and supervisor environment to manage your contact center agents, IVR scripts, campaigns, and agents skills.


Click-to-call from Dynamics 365 to easily reach out to customers.

Automatic Call Logs

Save call logs automatically when a call ends ensuring that every interaction is stored in the system of record -- Keeping teams synced on all customer and prospect communication.

Agent Call Control

Empower agents with rich call handling such as recording, parking, cold or warm transfers and conferences, click-to-dial and more - all from within a single Dynamics 365 desktop.

Datasheet: Integrate with Microsoft Dynamics 365

Five9 integrates seamlessly to create a powerful, modern and intuitive user interface that boosts call volume by allowing agents to focus on the right information at the right time, to deliver the best customer experience.

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Gain access to all contact center resources, such as demos, white papers, data sheets, and more.

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Boost Productivity with Five9

Stop wasting time on manual dialing and managing leads. Five9 Outbound Contact Center automates lead and campaign management, so you can create an automated marketing and sales funnel that achieves your outbound goals.


Predictive dialing connects agents only to live prospects, maximizing calling efficiency.


Use list priorities and ratios, so your agents can focus on their most qualified leads.


Automate agent callbacks using the Disposition Timer and redial feature.


Leverage workflow rules with time-of-day triggers to manage agents and campaigns.

Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.


Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Call 1-800-553-8159 for More Information