Deploy an intelligent cloud contact center with integrated Microsoft Dynamics CRM, UC and collaboration capabilities.
Customers want fast and smart communications. Your agents need the right information at their fingertips when communicating with customers. That’s why Five9 partnered with Microsoft to deliver the Intelligent Cloud Contact Center - integrated into Microsoft Dynamics and Skype for Business solutions. The result is agents have the insights they need to accelerate the customer journey to the right outcome. By empowering agents with valuable customer context, you can deliver omnichannel capabilities, regardless of customer preference.
Data-Rich Screen Pops
Match inbound and outbound customer information and provide “screen pops,” by opening corresponding Dynamics 365 records. Agents see important customer data prior to accepting the interaction.
Powerful Call Routing
Effectively prioritize and route calls and voicemails to the right agent at the right time. Provide inbound callers with IVR self-service applications.
Rich administrative and supervisor environment to manage your contact center agents, IVR scripts, campaigns, and agents skills.
Click-to-call from Dynamics 365 to easily reach out to customers.
Automatic Call Logs
Save call logs automatically when a call ends ensuring that every interaction is stored in the system of record -- Keeping teams synced on all customer and prospect communication.
Agent Call Control
Empower agents with rich call handling such as recording, parking, cold or warm transfers and conferences, click-to-dial and more - all from within a single Dynamics 365 desktop.
Engage with customers through voice, email, and chat – all within a single Microsoft Dynamics 365 desktop.
The Five9 UC integration with Microsoft Teams enables agents to easily access subject matter experts to increase first contact resolution and improve customer experiences.Get Infographic
Get More Info & Pricing
Access all the contact center resources, such as demos, technical reports, data sheets, etc..
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Boost Productivity with Five9
Stop wasting time on manual dialing and managing leads. Five9 Outbound Contact Center automates lead and campaign management, so you can create an automated marketing and sales funnel that achieves your outbound goals.
Outbound dialing connects agents only to live prospects, maximizing calling efficiency.
Use list priorities and ratios, so your agents can focus on their most qualified leads.
Automate agent callbacks using the Disposition Timer and redial feature.
Leverage workflow rules with time-of-day triggers to manage agents and campaigns.
Why Choose Five9
Monthly or annual pricing with no long-term contracts.
Powerful, scalable, and secure cloud solutions.
Recognized by Gartner as a leader in Contact Centers.
Integrate with all the leading CRM packages.
All you need is a computer, a headset, and Internet.