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Adapter for ServiceNow

Unify customer service management with ServiceNow and Five9.

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Benefits of Five9 Adapter for ServiceNow

With Five9 ServiceNow Integration services, you can ensure a seamless agent and customer experience across all channels, self-service options, a unified interface, and AI and automation to address intricate cases that require complex workflow solutions. You can:

  • Enable interactions to access, trigger, and interact with all ServiceNow Workspaces.
  • Elevate CX with AI to automate self-service, assist live agents, and connect key customer data to create time-saving workflows.
  • Enhance operational efficiency and streamline processes with a modern, cloud-based solution.

How It Works

Empower agents with real-time data to increase efficiency and eliminate the need for them to switch between applications and work within the native ServiceNow environment. Agents automatically receive the critical information they need with an integrated screen pop to personalize service interactions.

Get started with a productized integration to ensure efficiency and speed to market, eliminating the need to develop and maintain a customized solution.

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Service Now

Why Choose Adapter for ServiceNow

  • Productized Integration

    Gain a competitive advantage and streamline operations with a productized integration that’s certified with the latest ServiceNow releases for greater efficiency and speed to market.

  • Integrated Agent Experience

    Expedite agent training and minimize lead time for learning a new solution with a unified experience so agents can work within any ServiceNow Workspace. 

  • Conversational AI Solutions

    Harness the power of conversational self-service with intelligent virtual agents (IVAs) and agent assistance within ServiceNow to elevate the customer experience, maximizing agent efficiency with real-time intelligence.

  • Real-Time Data

    Get detailed insights to drive informed decision-making through a unified and reliable data source for customer service interactions, historical data, and reporting.

  • Effective Team Management

    Leverage out-of-the-box integration with Five9 Workforce Engagement Management Connector to streamline workflows and simplify contact center operations.

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93% of customers are likely to make repeat purchases with companies who offer excellent customer service.


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Anyone can have great technology, but the culture of partnering for mutual success makes Five9 unlike anyone else we’ve ever worked with.

We’ll help you find the right strategy and products for your evolving business.

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Resources To Help You Get Started

Data Sheet

Five9 Adapter for ServiceNow

Creating a seamless workflow for your agents allows them to focus on what matters most: the customer experience.

Case Study

Kyndryl Migrates 200+ Customers and 90K Employees to Five9

The Kyndryl Digital Workplace Global Practice team migrated nearly 90,000 employees and 200+ customer contact center locations within two months without a single issue.


Increase Business Agility with Cloud CRM Integrations

Customer loyalty and revenue are at stake now more than ever when interacting with your customer service organization.


Use real-time data collected from your customers to provide actionable insights for your agents and business.

Explore all our solutions

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Customer Experience

Connect to customers and solve their problems the first time.

Customer Experience

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Agent Empowerment

Empower your agents so they can focus on delivering a more human experience.

Agent Empowerment

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Manage your agents with empathy while delivering impact to the business.

Business Agility