Goodbye Friction. Hello Fusion.
Agents shouldn’t have to juggle tabs, hunt for context, or struggle to resolve simple requests. By integrating Five9 Voice, real-time transcription, and AI-powered workflows directly into the ServiceNow workspace, Fusion eliminates the friction. Giving your agents everything they need to deliver smart, faster customer experiences.
Whether you're modernizing IT Service Management, optimizing HR workflows, or transforming customer service, Five9 Fusion for ServiceNow enables smarter automation, increased productivity, and more connected experiences.
Simplify Workflows to Deliver Exceptional Service
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Unified CRM Experience
Handle voice and digital channels in a single workspace – eliminating application switching to provide faster resolutions.
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Conversational Self-Service
Let AI Agents automate common tasks and escalate to live agents with all the contextual data for seamless, personalized support
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AI-Powered Workflows
Power Now Assist with real-time transcription to fuel AI-powered workflows like AI search, recommended actions, case summaries, and more.
Why Choose Fusion for ServiceNow
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Certified Integration
Get up and running faster with a ready-to-use productized integration that evolves alongside ServiceNow. Save time, reduce risk, keep your business future ready.
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Integrated Agent Experience
Accelerate agent training and reduce ramp up time with a unified experience so agents can work confidently within any ServiceNow Workspace from day one.
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Streamline Self-Service
Let AI handle the routine tasks and escalate only when needed, ensuring every handoff to a live agent is seamless with rich contextual data.
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Effective Team Management
Leverage out-of-the-box integration with Five9 Workforce Engagement Management Connector to streamline workflows and simplify contact center operations.
93% of customers are likely to make repeat purchases with companies who offer excellent customer service.
Anyone can have great technology, but the culture of partnering for mutual success makes Five9 unlike anyone else we’ve ever worked with.
Five9 Adapter for ServiceNow
Five9 Adapter for ServiceNow
Creating seamless workflows empowers agents to focus on what matters most: the customer experience.
Kyndryl Migrates 200+ Customers and 90K Employees to Five9
Nearly 90,000 employees and 200+ customer contact center locations within two months without a single issue.
The Key to Optimizing CX with AI
Learn how CRM and contact center integration unlocks the potential of AI to streamline service, personalize CX, and drive growth.
Use real-time data collected from your customers to provide actionable insights for your agents and business.
Agent Empowerment
Empower your agents so they can focus on delivering a more human experience.
Business
Agility
Manage your agents with empathy while delivering impact to the business.
