FIVE9® ADAPTER FOR SERVICENOW

Five9 and ServiceNow Integration

Seamlessly connect to ServiceNow functionality, utilizing the power of real-time customer data to drive greater business results.

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Delight Customers and Upskill Your Organization with Amazing Service Experiences

Five9 brings the power of the portfolio to improve agent efficiency and increase ROI utilizing a single, intuitive user interface. This provides greater customer satisfaction in real time, complementing the ServiceNow experience.

Eliminate the need for agents to switch between applications and work within the native ServiceNow environment to understand who the customer is and their recent service journey. Agents automatically receive the critical information they need to provide a personalized experience for customers prior to the interaction.

ServiceNow and Five9 can help you deliver a complete end-to-end customer service experience.

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Five9 and ServiceNow: Delivering Exceptional Experiences

Click-to-Call

Click-to-call from within the ServiceNow environment to easily reach out to customers and prospects.

Data-Rich Screen Pops

Match inbound and outbound customer information and provide “screen pops” by opening corresponding ServiceNow records. Agents see important customer data prior to accepting the interaction.

Powerful Call Routing

Effectively prioritize and route calls and voicemails to the right agent at the right time. Provide inbound callers with IVR self-service applications.

Easy Administration

Take advantage of a rich administrative and supervisor environment to manage your contact center agents, IVR scripts, campaigns, and agents’ skills.

Automatic Interaction Logs

Save logs automatically when an interaction ends to ensure that every interaction is stored in the system of record—keeping teams synced on all customer communication.

Agent Interaction Control

Empower agents with rich interaction handling for chats, emails, and calls including recording, parking, cold or warm transfers and conferences, click-to-dial and more—all from within the ServiceNow workspace.

Deliver Digital-First Omnichannel Experiences

Deliver extraordinary omnichannel customer journeys across voice and digital channels, including voice (inbound/outbound), self-service (IVR/IVA), messaging (chat, SMS, social), email, video, and mobile.

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93% of customers are likely to make repeat purchases with companies who offer excellent customer service.

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We can now better service the customers by breaking the barriers, because we were all on different systems consolidating to one vendor helps empower our agents and brings us all to the forefront of technology.

Adam Chobany

Product Manager for Unified Communications and Collaboration Services, KAR Global

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Single Solution to Support

  • Class and Agent Workspace
  • Customer Service Management (CSM)
  • IT Service Management (ITSM)

Integrated Agent Desktop

  • Single-pane agent desktop
  • Screen-pop
  • UC Integration

Embedded Supervisor Interface

  • Embedded supervisor desktop
  • Omnichannel visibility and monitoring

Workforce Optimization Connector

  • Pre-built integration
  • Recorded interactions
  • Transcript captures of digital channels
  • Collet handling data

Five9 and ServiceNow Partnership

  • 500+ integrated agent seats
  • 4+ years of integration into CSM and ITSM solutions
  • NPS score of 80+ for Professional Services implementation
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We’ll help you find the right strategy and products for your evolving business

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Resources to Help You Get Started

Data Sheet

Five9 Adapter for ServiceNow

Download the Data Sheet

Infographic

Why Integrate ServiceNow and Your Contact Center

Download the Infographic

White Paper

Cloud CRM Integrations

Download the White Paper
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Use real-time data collected from your customers to provide actionable insights for your agents and business.

Explore all our solutions
Customer Experience

Customer Experience

Connect to customers and solve their problems the first time.

Customer Experience
Agent Empowerment

Agent Empowerment

Empower your agents so they can focus on delivering a more human experience.

Agent Empowerment
Business Agility

Business
Agility

Manage your agents with empathy while delivering impact to the business.

Business Agility
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