Goodbye Friction. Hello Fusion.
Agents shouldn’t have to juggle tabs, hunt for context, or struggle to resolve simple requests. By integrating Five9 Voice, real-time transcription and AI-powered workflows directly into the ServiceNow workspace, Fusion eliminates the friction and gives agents a unified workspace to deliver smarter, faster customer experiences.
Whether you're modernizing IT Service Management, optimizing HR workflows, or transforming customer service, Five9 Fusion for ServiceNow enables smarter automation, increased productivity and more connected experiences.
Simplify Workflows to Deliver Exceptional Service
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Unified CRM Experience
Handle voice and digital channels in a single workspace – eliminating application switching to provide faster resolutions.
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Conversational Self-Service
Let AI Agents automate common tasks and escalate to live agents with all the contextual data for seamless, personalized support.
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AI-Powered Workflows
Power Now Assist with real-time transcription to fuel AI-powered workflows like AI search, recommended actions, case summaries and more.
Why Choose Fusion for ServiceNow
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Certified Integration
Get up and running faster with a ready-to-use a certified integration that evolves alongside ServiceNow. Save time, reduce risk and keep your business future-ready.
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Single Agent Experience
Accelerate agent training and reduce ramp up time with a unified experience so agents can work confidently within any ServiceNow Workspace from day one.
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Unified Routing Engine
Optimize routing strategies with a single routing engine to ensure customers are connected to the right expert faster, without waiting for IT to make changes.
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Streamline Self-Service
Let AI handle the routine tasks and escalate only when needed, ensuring every handoff to a live agent is seamless with rich contextual data.
93% of customers are likely to make repeat purchases with companies that offer excellent customer service.
Anyone can have great technology, but the culture of partnering for mutual success makes Five9 unlike anyone else we’ve ever worked with.
Resources To Help You Get Started
Five9 Fusion for ServiceNow
Learn how we are creating a more unified service experience so agents can focus on what matters most: the customer experience.
Five9 Fusion for ServiceNow Product Tour
Experience the product for yourself with this guided tour to see the unified agent workspace and streamlined service experience.
Five9 Fusion for ServiceNow Demo Video
See it in action as agents work faster to deliver a seamless service experience powered by real-time data, AI and workflows.
Use real-time data collected from your customers to provide actionable insights for your agents and business.
Agent Empowerment
Empower your agents so they can focus on delivering a more human experience.
Business
Agility
Manage your agents with empathy while delivering impact to the business.
