Five9 helps agents understand each customer’s journey. Regardless of the channel or channels your customers choose, their history follows them. They may start with an email regarding an issue, follow up with a web chat, and ultimately talk with an agent. At any stage of the journey the agent has the entire customer history at their fingertips. They understand the customer’s journey and are better equipped to fulfill each customer’s expectations.Get in Touch
Omnichannel interactions allow contacts to be intelligently routed to the best possible agent based on the customer journey and corresponding agent skill. Based on a broad set of customer data across the solution, including self-service interactions and past history, agents are able to determine customer intent and suggest next best actions to seamlessly move the interaction with the customer along and resolve their issue.
Customer journey information is presented to the agent so they can get right to the issue at hand.
Agents can easily change channels and include new channels to create a rich customer experience and solve issues faster.
Automatically add notes to CRM databases, complete forms, and transcribe and summarize calls for after call work so agents can focus on the customer.
Improve self-service, customer engagement, and agent productivity by using this powerful tool.Download the Data Sheet
Equip agents to provide more personalized customer service by understanding customers’ journey and history prior to their current interaction.Download the Data Sheet
We have robust pre-built integrations with leading CRM solutions like Salesforce, ServiceNow, Microsoft, Oracle, and Zendesk.Download the Whitepaper