Virtual Agents Activate Thousands of Non-Emergency Rides

Alivi provides solutions for healthcare organizations to have access to technology platforms and advisory services that help health plans and providers focus on creating a tailored care strategy for members while managing costs. They offer solutions for non-emergency medical transportation, ancillary and supplemental benefits, and healthcare administration. Alivi’s weekly call volume could range anywhere from 100 to 40,000 calls a week, which was taxing for their previous on-prem solution.

Read the case study to learn how the Five9 Intelligent Cloud Contact Center enabled Alivi to:

• Provide self-service options with AI technology to its customers

• Scale with ease

• Empower and enhance agent efficiency

• On demand detailed reporting for management