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Five9 IVA Studio

A Powerful, Practical Conversational AI Platform to Build IVAs

Deliver the self-service experiences that your customers demand by harnessing the power of conversational AI. Easily build, manage, and deploy Five9 IVAs across voice, web chat, SMS, and social messaging channels with a cloud-based, no-code platform.

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Automate Conversations Easily

When customers reach out for support, they expect easy-to-use conversational self-service options without interacting with a live agent. Using Five9 IVA Studio, you can utilize chatbot builders, our intelligent virtual agent, and more to achieve your goals. Customers can receive consistent experiences, seamless connections across channels, and the option to escalate to a live agent.

Five9 IVA Studio enables you to build Five9 IVAs to meet customer needs with the power of conversational AI. Get unparalleled choice and flexibility in launching IVAs with an extensive library of templates or Five9's contact or call center bot builders for various industries.

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IVA template
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Citizen Developer

Enable non-technical users to use drag-and-drop to deploy conversational workflows quickly. A Task Library of pre-built templates allows users to set up common tasks.

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Power Developer

Empower teams with flexibility to create advanced experiences with AI, collaboration features, JavaScript functions, and API access to design dialog flows to meet business needs.

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Business User

Help business users easily monitor and analyze IVA applications, track virtual agent usage in real time, and identify actionable insights to optimize performance.

Self-Service with a Human Touch

Deploy high-quality prompts in more than 40 languages with hundreds of voice options — all from one platform. Personalize your IVAs by choosing pitch and style with fine-tuned utterances. Access 25 high-fidelity voice avatars for advanced synthetic text-to-speech, reducing the time and expense of producing high-quality custom voiceovers.

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IVA Conversation

Start Simple and Build for Advanced Conversations

Get started with a directed-dialog virtual agent or FAQ-enabled chatbots. Then build virtual agents supporting mixed-initiative dialogs using basic keyword spotting. Unlock advanced conversation for voice and digital experiences by leveraging natural language processing. Add tone analyzer to evaluate caller sentiment and voice biometrics to authenticate identity.

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Why Choose Five9 IVA Studio

  • Market-Leading Conversational AI Platform

    Leverage the latest conversational AI services from providers like Google, IBM Watson, Amazon Lex, and Microsoft. Switch from one engine to another and embrace new solutions as they come to market without vendor lock-in.

  • Omnichannel Experiences

    Reduce deployment costs while improving cross-channel communications. Use the same interface to build, manage, and deploy IVAs across multiple channels, including voice, chatbot, SMS, and mobile messaging.

  • Rich, Multimodal Experiences

    Design journeys so customers can move through personalized and efficient paths. Augment voice self-service to be a more engaging multimodal experience. Enhance digital experiences with rich-media digital content exchange.

  • Enterprise-Grade Performance

    Access enterprise-grade performance and reliability. Create PCI-DSS and HIPAA-compliant self-service applications, protecting sensitive customer data — as well as your own business— from fraud and other scams.

  • Deeply Integrated

    Tight connections with the Five9 contact center allows seamless context transfer between IVAs and agents. Human and virtual agents collaborate and play to each other’s strengths using common components and workflows.

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The Five9 IVA Studio Task Library makes it easy to create ready-to-use virtual agents to perform common user self-service tasks


It was easy to set up IVAs and allowed us to automate 87% of the calls.

Resources to Help You Get Started

Data Sheet

Five9 IVA Studio

Build conversational and engaging voice and digital IVAs by harnessing the power of the most advanced AI technologies.

Platform Portal

Five9 Studio Guides

Refer to the Inference Resource Center portal to access everything you need to get started with Studio. Stay up-to-date on new features and improvements.

Data Sheet

Five9 Studio Task Library

Leverage ready-to-use IVAs that can perform common self-service tasks. Simply select and customize a preconfigured task to instantly have a working IVA.


Interview Your New IVA Hire

Call 1-915-Five9AI to talk with an IVA or visit our agent page to learn about their skills and hear directly from some custom voice avatars.


Use real-time data collected from your customers to provide actionable insights for your agents and business.

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Customer Experience

Connect to customers and solve their problems the first time.

Customer Experience

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Agent Empowerment

Empower your agents so they can focus on delivering a more human experience.

Agent Empowerment

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Manage your agents with empathy while delivering impact to the business.

Business Agility