Engage agents and help them grow with detailed insights into individual performance. Motivate them to perform by highlighting where they excel and work with them on opportunities to improve. Engaged, happy agents produce more positive customer outcomes that create customer loyalty and decrease agent retention.Get in Touch
Five9 Quality Management (QM) helps you understand the full experience your customers receive by capturing and evaluating interactions across voice and digital channels. Improve the effectiveness of your quality program by increasing evaluator efficiency and focusing their efforts on the “best” interactions to review. Significantly expand your program with automated interaction scoring and evaluation assignment.
Associate Director, Global Consumer Services, Bissell