Engage agents and help them grow with detailed insights into individual performance. Motivate them to perform by highlighting where they excel and work with them on opportunities to improve. Engaged, happy agents produce more positive customer outcomes that create customer loyalty and decrease agent retention.Get in Touch
Five9 Quality Management (QM) helps you understand the full experience your customers receive by capturing and evaluating interactions across voice and digital channels. Improve the effectiveness of your quality program by increasing evaluator efficiency and focusing their efforts on the “best” interactions to review. Significantly expand your program with optional automated interaction scoring and evaluation assignment.View a Demo
Monitor agent interactions and desktop activity virtually, in real time, with the ability to provide coaching behind the scene or assist directly as needed.
Send targeted coaching packages to agents to drive continuous improvement and consistent communication.
Associate Director, Global Consumer Services, Bissell
Connect to customers and solve their problems the first time.Customer Experience
Empower your agents so they can focus on delivering a more human experience.Agent Empowerment