Our Call Conferencing Features
Agents can conference in an IVR application while handling live calls to automate the recording of essential parts of a phone conversation. And agents have the option to create a conference call by adding participants when handling any call. We understand that business needs to be responsive to meet customer needs. Now you can have IVR conference abilities that allow you to do just that, whether you’re looking to boost the efficiency of your live call processes, conducting ongoing professional training or quality control measures, or offering your team the ability to bring in a supervisor or other team member as needed. Our conference call software is intuitive, and there’s no specialized training needed to get started.