Empower Your Agents to Deliver Extraordinary Customer Experiences with Five9 WFO
The modern-day contact center has lots of moving parts and managing a contact center can be a difficult task which falls on supervisors and contact center managers. However, with the right tools in place it is not so daunting. An appropriately staffed contact center with engaged and empowered agents helps your organization provide extraordinary customer experiences. That’s where Five9 Workforce Optimization comes in.
Five9 WFO includes call and screen recording, quality management, workforce management, performance management and speech analytics. It provides a wealth of information to contact center supervisors and managers to effectively manage staffing and improve agent capabilities.
To deliver the right WFO solution for your organization Five9 takes a unique approach. We partner with leading vendors in the industry: Verint, Calabrio, Virtual Observer and Authority Software, to offer you the freedom, flexibility and choice to select a solution that truly fits your company needs. And Five9 manages each WFO solution for you from installation and configuration to maintenance and upgrades to the latest features. We take care of all the hardware and software details so you can focus on your business.