Five9 Webinar: What’s Trending in CX - Are you on the cutting edge?

Join the webinar to learn about the latest digital consumer insights that are key for your business strategy

$1.4 trillion USD are lost annually due to poor customer service. Is your enterprise at risk?

The customer experience era is now, and businesses must adapt in order to survive and thrive. As a result, Five9 partnered with recognized polling firm, Zogby Analytics, to learn how thousands of consumers rate their current customer experiences while engaging with a contact center.

Join our webinar on September 18th to discover key insights into what consumers are expecting when engaging with your business. Contact Center Analyst Blair Pleasant and podcast host, Michael Rose of Five9, will review the 3rd annual Customer Service Index (CSI) report and how its’ findings can help companies thrive in today’s digital era.

In this live webinar, Blair and Michael will discuss:

  • The most preferred channel’s for today’s consumers

  • Whether customer experience has improved over the last year

  • Turnoffs that drive your customers away

  • Best customer service practices

Michael Rose

Director, Brand and Marketing Communications, Five9

Blair Pleasant

President and Principal Analyst, COMMFusion

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