The Back to Business Challenge: How Contact Centers Can Thrive in the New Work Environment
Blair Pleasant
President & Principal Analyst of COMMfusion LLC
Michael Rose
Senior Director, Brand & Corporate Communications of Five9
Around the world, executives are experiencing similar challenges in the contact center.
While the pandemic is creating high demand for call center services, organizations are facing significant increases in customer churn and agent unemployment, preventing customers from getting help at a time they most need it. Therefore, it is critical for contact centers to start strategizing their business recovery plan now in order to hit the ground running when it’s time to get back to business.
Join Contact Center Analyst, Blair Pleasant, and Michael Rose, podcast host of That’s Genius!, to learn about top priorities your contact center needs to thrive in the new work environment.
Join us to learn:
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Top contact center priorities to implement during and after the crisis
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How to reengage customers and win back their trust
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Key customer service findings that are more relevant than ever
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