Executive Webinar: When Customer Response is Critical - Stay Connected with Customers in a Time of Need

On-Demand Webinar

Learn how Five9 empowers organizations to stay connected with customers in a time of need.

Anand Chandrasekaran

EVP, Product Management & Design

As COVID-19 continues to disrupt industries worldwide and create high pressure for customer service agents, staying connected with your customers has never been more critical.

In an on-demand webinar, join Anand Chandrasekaran, EVP of Product Management & Design at Five9, to learn how Five9’s cloud technology has empowered organizations to respond to customers in meaningful ways and to deliver more human customer experiences from home in a time of need.

In this webinar, you will learn:

    • Why staying connected with your customers from anywhere is seamless with Five9

    • Ways to engage and empower work-from-home agents to deliver more human customer experiences

    • How Five9’s FastTrack program has accelerated remote agent deployment

    • A sneak peek into Five9’s product vision and roadmap in 2020 and beyond

In today’s digital era, consumers are rapidly continuing to switch from offline to online — and the contact center may be the only time your customer interacts with your business. According to a McKinsey report, the number of digital touch-points is increasing by 20% annually across the customer journey as more offline consumers switch to digital tools and younger, tech-savvy consumers enter the market. As a result, it is imperative to master the customer journey in order to gain insight into your customer’s pain points along each and every touchpoint across the journey. These insights will allow your enterprise to focus on contact center pitfalls that will have the most impact on your customer experiences and therefore, enhance customer loyalty and retention. On February 6th at 10 AM PST, join our experts as they reveal 3 proven ways to master the customer journey to deliver seamless customer experiences. This webinar will cover: • How to be where your customers are • How to improve agent performance • How AI humanizes the customer service experience

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