A Look back at 2020: How COVID-19 Has Accelerated Contact Center Transformation
EVP of Product Mgmt.
Director of Contact Center & CX Products
Vice President of Research
How will customer experience (CX) leaders look back at the current times?
In a period of self-isolation and uncertainty, digital transformation in the contact center has proven to be a key competitive advantage when adapting to a remote work environment and high call volumes during a business interruption.
Join our roundtable webinar on November 19th at 10 AM PT with Anand Chandrasekaran, EVP Product Management at Five9, Mike Rajich, Director of Contact Center & CX Products at AT&T and Melanie Turek, VP of Research at Frost & Sullivan as they look back at 2020 and discuss how the COVID-19 pandemic has accelerated contact center transformation.
In this webinar, our expert speakers will discuss:
How COVID-19 has been a catalyst for change in the contact center market
How cloud enabled companies remain agile during a business interruption
What customer experience leaders can expect in 2021 and beyond