A Look back at 2020: How COVID-19 Has Accelerated Contact Center Transformation

Thursday, November 19th - 10:00 am PST

Join our expert speakers as they look back at 2020 & discuss how the COVID-19 pandemic has accelerated contact center transformation.

Anand Chandrasekaran

EVP of Product Mgmt.

Mike Rajich

Director of Contact Center & CX Products

Melanie Turek

Vice President of Research

How will customer experience (CX) leaders look back at the current times?

In a period of self-isolation and uncertainty, digital transformation in the contact center has proven to be a key competitive advantage when adapting to a remote work environment and high call volumes during a business interruption.

Join our roundtable webinar on November 19th at 10 AM PT with Anand Chandrasekaran, EVP Product Management at Five9, Mike Rajich, Director of Contact Center & CX Products at AT&T and Melanie Turek, VP of Research at Frost & Sullivan as they look back at 2020 and discuss how the COVID-19 pandemic has accelerated contact center transformation.

In this webinar, our expert speakers will discuss:

    • How COVID-19 has been a catalyst for change in the contact center market

    • How cloud enabled companies remain agile during a business interruption

    • What customer experience leaders can expect in 2021 and beyond

Register
Thursday, November 19th - 10:00 am PST