Why lululemon Made the Switch to a Global Contact Center with Five9

On-Demand Customer Webinar

lululemon selects Five9 to meet seasonal demand - simplifying the process of doubling their agents for the holidays.

Darryl Addington

Director of Product Marketing

Devlin O'Neil

Manager, Contact Center Operations

lululemon, a global athletic apparel retailer, is servicing customers all over the world at a rapidly growing rate. With this last holiday season right around the corner, one thing was clear—their on-premise solution wasn’t flexible enough to handle changes without a massive investment in hardware, licenses, and manpower.

By switching to the cloud, they were able to easily scale up the number of agents during the holidays and save on expensive upgrades to their on-premise contact center solution.

Unroll your yoga mat and join us to learn how lululemon:

      • had a quick and easy transition to the cloud

      • increased agents 170% during the holidays

      • enabled agents to help guests across channels with live chat and SMS

      • effortlessly opened two new international contact centers

Please note that this webinar originally aired in 2018, and the giveaway mentioned in the webinar has since expired.

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