The Steaks are High for Customer Service

Tuesday, September 29th - 10:00 am PST

learn how Omaha Steaks maximizes agent productivity in a 100% remote environment with the power of Five9’s blended contact center.

Nate Rempe

President & COO of Omaha Steaks

Dan Burkland

President of Five9

In the COVID-19 era, the contact center has become the front door of the business. Now every customer interaction, whether it’s on a call, over text or social media channel, is a key opportunity for your contact center sales and service representative to drive prospects into customers. With the rise of online customer interactions, this has never been more true than it is today.

Join our exclusive webinar with Dan Burkland, President of Five9, and Nate Rempe, President & COO of Omaha Steaks, to learn ways to maximize your sales teams’ performance and triple agent productivity with the power of Five9’s blended contact center.

In this executive webinar, you will learn:

    • Ways to improve contact center sales & agent productivity in a WFH model

    • The tools needed for a modern-day sales team & tips to increase customer satisfaction

    • How to seamlessly scale contact center agent seats during peak sales season

In today’s digital era, consumers are rapidly continuing to switch from offline to online — and the contact center may be the only time your customer interacts with your business. According to a McKinsey report, the number of digital touch-points is increasing by 20% annually across the customer journey as more offline consumers switch to digital tools and younger, tech-savvy consumers enter the market. As a result, it is imperative to master the customer journey in order to gain insight into your customer’s pain points along each and every touchpoint across the journey. These insights will allow your enterprise to focus on contact center pitfalls that will have the most impact on your customer experiences and therefore, enhance customer loyalty and retention. On February 6th at 10 AM PST, join our experts as they reveal 3 proven ways to master the customer journey to deliver seamless customer experiences. This webinar will cover: • How to be where your customers are • How to improve agent performance • How AI humanizes the customer service experience

Register
Tuesday, September 29th - 10:00 am PST