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Reinventing the WFH Environment: Optimizing the Supervisor & Agent Experience

Wednesday July 29th at 11 AM PT | 2 PM ET

Webinar

PT

Reinventing the WFH Environment: Optimizing the Supervisor & Agent Experience

 

As the pandemic pushes more customer interactions online, contact centers must reinvent the work-from-home experience in order to successfully navigate the new customer service landscape. According to Nemertes Research, 77.6% of companies said that they will or probably will continue to allow employees to work from home. Therefore, supervisors must be equipped with the right tools, not only to overcome common WFH challenges, but to also optimize agent engagement and performance.

Join Robin Gareiss of Nemertes Research and Peter Milligan of Five9, as they share the latest research regarding companies moving to a remote work force and discuss best practices that will help your contact center employees overcome remote work challenges. 

In this webinar, you will learn:

  • The largest challenges that remote agents have encountered in working from home, and how to address these
  • Features and functions within contact center systems that can help improve the agent experience and thus provide better customer experience
  • Best practices for supervisors to best manage their remote agents


On-Demand Webinar